Helpful guides

Whether it’s your first order from China or you ship every month, these are complete step-by-step answers to the questions our operators hear every day.

Guide9 min read

How to order from Taobao to Uzbekistan: a complete step-by-step guide

How to order from Taobao to Uzbekistan step by step: set up the app, choose a seller, add the China warehouse address, pay, track and estimate the cargo cost.

Read

ID & China address

Signing up in our Telegram bot takes a few minutes and your ID is issued instantly — you can order before your details are approved. The bot works in Uzbek and Russian.

Get an ID in the bot

Guide7 min read

How to add your China warehouse address on Taobao, 1688 and Pinduoduo

How to add the China warehouse address on Taobao, 1688 and Pinduoduo: where your DTD ID goes, air vs road addresses, 8 common mistakes and video tutorials.

Read

Troubleshooting6 min read

How to message a Taobao seller in Chinese: 13 ready-made messages

Ready-to-copy Chinese messages for Taobao, 1688 and Pinduoduo sellers: ask about sizes, faster shipping, tracking numbers, missing parcels, damage and refunds.

Read