FAQ

✈️ AIR ROUTE: - Air: 9.49 $ / kg - Air Series: 11.5 $ / kg - Air Brand: 13 $ / kg ⏱ Transit time: 4–7 days (from the day the goods arrive at our warehouse in China)

🚛 ROAD ROUTE (TRUCK): - Road (to the Tashkent warehouse): 5.5 $ / kg - Road (to the regions): 5.8 $ / kg - Road Series: 7.5 $ / kg - Road Brand: 7.5 $ / kg ⏱ Transit time: 20–25 days (from the day the goods arrive at our warehouse in China)

⚙️ Rates for equipment and spare parts are agreed separately.

ℹ️ Notes: 📍 To the regions — free delivery to our branches. 🏠 Within Tashkent — shipments over 5 kg are delivered to your address free of charge.

✈️ AIR ROUTE: Transit time: 4–7 days (from the day the goods arrive at our warehouse in China)

🚛 ROAD ROUTE (TRUCK): Transit time: 20–25 days (from the day the goods arrive at our warehouse in China)

Thanks to our modern tracking systems and safety measures, your cargo is always in reliable hands. Every shipment matters to us — we handle it with the greatest care on its way to you.

If, in an unforeseen situation, an item is lost or damaged, DTD Cargo takes full responsibility. You can rest easy — your cargo is protected with us!

Yes, of course. With our digital tracking system you can follow your shipment in real time.

In addition, our DTD Telegram bot automatically sends you status updates — when the cargo leaves China, arrives at the warehouse or is out for delivery.

❌ Fully prohibited goods: - Phones - Computers - Tablets and iPads - TV sets - Live plants and seeds - Dried plants (herbarium) - Medicines - Medical equipment - Drones - Bladed weapons - Pyrotechnics - Pornographic materials - Intimate products - Live animals - Gold items - Food products - Substances in powder form

⚠️ Goods shipped by ROAD only (not allowed by air): - Flammable substances (perfume, liquids) - Power banks and goods that consist mostly of a battery

❗ If these rules are not followed, the company bears no responsibility — a prohibited item may be held or confiscated at customs. If you are not sure about your item, ask our operator first.

💎 DUR is Door to Door's loyalty and cashback system. For every 1 kg of cargo you earn 1 DUR point — a discount or a free service on your next shipments!

🔁 DUR points add up — use them freely on your next orders. 🎯 1 DUR currently equals the shipping cost of 50 grams of cargo.

👥 Invite a friend — both of you earn extra DUR! 🎉 During promotions and holidays bonus DUR is added automatically. 🎁 Join now — we'll give you 5 DUR as a gift!

🕐 Working hours: - Monday–Saturday: 09:00–23:00 - Sunday: 09:00–17:00

🎁 Extra benefits: ✅ DUR cashback system ✅ We work every day!

DUR is the loyalty program for Door to Door customers. 1 DUR covers 50 grams of delivery, so 20 DUR = 1 kg of free cargo. DUR cannot be exchanged for money or transferred to another customer.

You earn DUR for every shipment, based on its weight. The rate depends on your tier: Start — 1 DUR/kg, Plus — 1.15, Pro — 1.3, Elite — 1.5. Your tier is calculated automatically from the kilograms you shipped over the last 12 months.

Full details — the tier table, missions, the departure streak, the shield and friend invitations: https://d2d.uz/en/loyalty/

The address is given to you in the bot after you register. This is the address you enter as the delivery address on Taobao or 1688.

The address contains an “ID .....” part — you must replace it with your own DTD ID number. Without the ID, the warehouse cannot tell who the goods belong to.

The addresses for air and road are different. The road address carries the note “(By land)” — be sure to keep it; the warehouse uses it to sort cargo.

Registration is done entirely through the Telegram bot. You will need:

- First and last name (Latin letters only) - Phone number (in the format +998XXXXXXXXX) - Date of birth - Passport or ID card series - Photos of the front and back of your passport / ID card (the PINFL on the back must be clearly visible) - Region, district and full address

Send the photos as images, not as files. The data is used for customs clearance — so please enter it accurately.

An admin usually checks the data within 24 hours. You can already place orders while it is being checked. Once you are approved, a 5 DUR bonus is added to your account.

In the bot your order is in one of these statuses:

- 🇨🇳 In China — the goods have been received at our warehouse in China - ✈️ On the way — the goods have left for Uzbekistan - 🛂 At the airport — arrived at Tashkent airport, customs clearance in progress - 🏠 In Tashkent — delivered to our warehouse, ready for pickup - 📦 Delivered — handed over to you

Once the cargo is in Tashkent you also see an additional status: at our warehouse, waiting for the next run, on the way to the branch, at the branch, out for delivery, delivered or picked up.

On top of that, the bot automatically sends you a message every time the status changes.

Yes. With the “delivery in the box” feature you can mark fragile items separately.

You enter the item's tracking number in the bot — our warehouse in China is notified, and the item is sent in its own box as soon as it arrives. Keep in mind that the box adds volume: bulky cargo is charged by volume.

You can pay in cash, via Click or via Payme. You can also cover part of the amount with the DUR points you have collected.

Cargo is handed over only after payment has been made in full — the system does not allow an order with an outstanding balance to be released.

Yes. You can pick up cargo from our Tashkent warehouse until 23:00.

Working hours: Monday–Saturday 09:00–23:00, Sunday 09:00–17:00.

Yes, each DUR bonus has its own validity period:

- DUR earned from an order — 90 days - Welcome bonus — 60 days - Referral bonus (for inviting a friend) — 60 days - Birthday bonus — 10 days

DUR is spent on a FIFO basis — the DUR you earned first is used first. You can see your balance and expiry dates in the bot.